Annual
Maintenance Contract for Computer Hardware and Peripherals . |
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When you buy a PC, you make an arrangement
with the assembler that includes regular servicing and maintenance of your PC components
and can also include equipment such as printers, scanners etc. Such an arrangement
or a contract is known as an 'Annual Maintenance Contract' (AMC).
A repair all of a sudden might prove expensive and going in for an Annual Maintenance
Contract can be beneficial.
TYPES OF AN ANNUAL MAINTENANCE CONTRACT SERVICES
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There are two types of Annual Maintenance Contracts
1. Comprehensive AMCs
2. Non comprehensive/Call basis AMCs. |
COMPREHENSIVE AMCs are again divided into two parts-
A.which includes repair and replacement of the faulty PC parts
for a lump sum price. Here, you are not charged separately for the labour or for
the parts replaced .
B.The Second type of comprehensive AMC does not include replacement
of parts. It does not charge for the labour but the owner has to pay the actual
price for the parts replaced.
NON COMPREHENSIVE AMCs one has to pay for both the repairs as well
as the replaced parts.
AMCs can also be divided into 'On site' and 'Carry-in' AMCs. Under 'On-site AMCs'
the service engineers themselves come to your residence or office and do the repairs
or carry the defective piece with them to the workshop and bring it back when it
is repaired. Under 'carry-in' contracts, you have to carry the faulty machine to
their service center and get it repaired.
You don't need to be a computer geek to know whether to go in for a comprehensive
or a non-comprehensive AMC. You can do a quick calculation on the number of times
there have been breakdowns or hardware problems in the past and then make a decision.
For all you know, going in for a non-comprehensive AMC might prove to be a lot more
economical. As the machine gets older and starts to give more problems or hiccoughs,
AMCs become more economical. Usually all machines come with at least a one year
warranty where all repairs costs of labour and parts are at the cost of the seller.Always ensure that the following things are very clearly stated in writing in the
Annual Maintenance Contract. |
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Annual Maintenance
Contract for Software. |
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Annual Software Maintenance
(Support Policy)
We offer an Annual Software Maintenance plan with each of the Express Technology
software products (free 1st year). The annual software maintenance plan includes:
• Technical Support up to 24 issues (via email ) Pricing Annual Maintenance Agreements
can be purchased in 1, 2 or 3 year increments.
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Years |
Amount |
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1. |
20% of software list price* |
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2. |
35% of software list price* |
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3. |
45% of software list price* |
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